FAQ

Answers to Common Questions About Tailchasers Arlington Pet Resort

What will my dog’s day look like?

Your dog will enjoy play time with a small group of friends, snack time with enrichment to stimulate their mind, and a training session to practice your dog’s obedience commands and give your pup one on one attention with our Enrichment Counselors.  At Tailchasers, we know dogs love to learn, so we include daily training for all of our Dog Day School students. 

How will you make sure my dog is safe?

All dogs joining our Dog Day School program go through a Meet and Greet to evaluate their temperament and play skills.  Our small play groups are organized by size, temperament, and age to ensure your dog is placed with friends your dog feels most comfortable with.  All of our team are certified in pet first aid and CPR, and our Enrichment Counselors complete over 60 hours of training on animal behavior and play group safety. 

Will my dog get bathroom breaks to maintain housebreaking at home?

Absolutely!  We have an indoor potty system with grass and a drainage system.  Your dog will visit our potty station four times throughout the day to make sure your pup continues to be rewarded for appropriate elimination. 

What vaccinations do you require?

In order to keep all of the dogs in our care healthy, we require Bordatella, DHLPP, Rabies, and a clear annual fecal.  We use safe biodegradable cleaners throughout the day to make sure all play areas are clean and sanitized. 

What training techniques do you use?

All of our Enrichment Counselors and Dog Trainers use positive reinforcement and reward based training to encourage the dogs to repeat desired behaviors.  If a dog exhibits an inappropriate behavior, we redirect the dog and reward them for a desired behavior instead.   

Who are you?

Tailchasers Pet Care started in 2004 in Arlington Heights as a dog walking, pet sitting, and dog training company.  Matt and Randa Clark have owned the company since the beginning, and have expanded to Barrington Pet Resort which offers boarding, training, daycare, and grooming, and Pet Wants Arlington Heights which offers fresh small batch pet food, healthy treats, chews, and spaw products delivered to your home.  Randa has been training dogs since 2000, and Matt was in marketing and customer service before joining Randa at Tailchasers.   

We are excited to expand to a location in Arlington Heights where Tailchasers Pet Care began!  We are passionate about chasing a better world, one tail at a time for dogs and their families and are working hard to revolutionize the pet care industry by creating an environment focused on the well-being of the dogs instead of profit margins.  We pride ourselves on having some of the most highly trained staff in the industry and maintain our focus on helping families improve their relationship with their dogs. 

How do I sign up?

Click Register Now on our website, and create a profile in our scheduling software.  Once you have your profile completed, you can schedule a Meet and Greet.  Drop your pup off anytime during the day, and we will introduce your dog to some new friends to see if your pup enjoys making new friends.  You will receive a report card about your dog’s day at Arlington Pet Resort, and you can pick your dog up whenever is convenient for you during our business hours.   

What are your office hours?

Check-in and check-out times are to be made during office hours only.

Our office is open:
Monday – Friday: 6:30am-6:30pm
Saturday: 9am-4pm
Sunday: CLOSED
Office is closed: All major holiday’s, Memorial Day & Labor Day.

What kind of food can I bring for my pet?

We serve Pet Wants Fresh Chicken and Brown Rice Formula Dog Food.

For more information. www.petwants.com/arlingtonheights

If you prefer we will feed dry or canned food that you bring at no extra charge. We require each meal portion to be bagged in an individual baggie labeled with your pet’s name. Canned foods should also be labeled with your pet’s name.

We cannot accept any whole bag’s of dog food or plastic tote containers, as we simply do not have room to store them and to keep the facility safe from outside pathogens they ate not allowed. Arlington Dog Resort will provide each household with a Tailchasers Pet Care drawstring bag(s) for your pet’s food to be placed in during their stay with us.

Please Note: We cannot accept and will refuse any foods that need to be cooked, thawed, frozen, or refrigerated (except for canned foods).

What is Kennel Cough?

Kennel cough is a fairly common ailment in dogs. Just like the common cold is with humans, dogs can get canine cough or “kennel cough” as well. People tend to associate it with dogs who have recently been boarded (or “kenneled”). However, your dog could contract canine cough anywhere they come into contact with other dogs; such as, the groomer, the veterinarian’s office, in dog obedience class, at a dog show or any other dog related event. Any time your dog is in the vicinity of an infected dog, the potential exists for infection. Kennel cough is caused by an airborne virus, which is highly contagious. The incubation period is about 7-10 days, meaning your dog will not display symptoms of illness for about 7-10 days following exposure to the virus.

We require Bordetella for this reason. It is best that your pup receive the Bordetella vaccine 2 weeks prior to their visit with us to give their body time to develop immunity.

How do I prevent my dog from getting kennel cough?

Vaccinating your dog with the Bordetella vaccine can help reduce their risk. However, be aware that your dog can still contract the Canine Cough virus even if he or she has been vaccinated. There are many strains and mutations of the virus, making it a hit or miss whether the vaccine used on your dog will be the right one for the strain with which your dog comes in contact with. This is similar to the “flu shot” for people; each year a vaccine is developed based on which strain(s) are suspected to be most prevalent. Simply put, having the flu shot does not guarantee you won’t get the flu and when your dog has a Bordetella vaccination it doesn’t guaranteed he or she won’t get kennel cough. A strong immune system is best defense against viruses. This is why several dogs could be exposed to the kennel cough virus but only one may actually contract it.

What if my pet is not current on one or all of his vaccinations?

For the safety of all our patrons, we can not accept any pet that does not have current vaccinations. For your convenience you can email us at hello@arlingtondogresort.com.com fax us at 847-750-3770 or have your vet fax vaccination records to us prior to your pet’s stay with us.

What do I need to make a reservation?

Our registration process is easy. Every step of the registration process is online and can be done from the comfort of your own living room. Just click the “Register Here” link in our navigation menu to get started. After we receive confirmation that you have signed our agreement and uploaded your proof of vaccinations, you will be able to schedule services and book reservations online.

The below list is required during the Registration process

  • Proof of current vaccination documentation
  • Services Agreement (signed)
  • Guest Profile (filled out)

Still have questions?
Please reach out to us!

Call or send us a message using the Information below.

Monday - Friday
6:30 am to 6:30pm
Saturday
9:00 am - 4:00 pm
Sunday
CLOSED
Holidays
CLOSED
phone
(224) 735-7000
fax
(847) 750-3770
email
hello@arlingtondogresort.com

Arlington Dog Resort

213 S. Arlington Heights Rd, Arlington Heights, IL 60005